Privacy Policy

Effective date: August 16, 2026

UrbanJoy respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

Who We Are

UrbanJoy is a modern spiritual lifestyle website offering educational articles, personal stories, spiritual resources, physical merchandise, and digital products.

Our website address is: HTTPS://URBANJOY.ONLINE

Home

In this Privacy Policy, “UrbanJoy,” “we,” “our,” and “us” refer to UrbanJoy and the operators of urbanjoy.online.

For privacy-related questions or requests, contact us at:

alan@urbanjoy.online

Information We Collect

The information we collect depends on how you interact with UrbanJoy.

We may collect information you voluntarily provide, including:

Your name
Email address
Billing address
Shipping address
Telephone number
Account username and password
Order and transaction information
Comments and reviews
Contact-form messages
Newsletter or promotional-email preferences
Information you provide when requesting customer support

We may also collect certain technical information automatically, including:

Internet Protocol address
Browser type
Device type
Operating system
Approximate geographic location
Referring website
Pages viewed
Date and time of visits
Website interactions
Cookie and session identifiers

We do not ask you to provide sensitive spiritual, religious, medical, or financial information through comments or public forms. Please avoid posting private or sensitive information in any publicly visible area of the website.

How We Use Your Information

We may use personal information to:

Operate, maintain, and improve UrbanJoy
Create and manage customer accounts
Process purchases and deliver digital downloads
Process, package, and ship physical orders
Send order confirmations and service messages
Respond to questions and customer-service requests
Moderate comments, reviews, and other submissions
Detect spam, fraud, security threats, and misuse
Understand how visitors use the website
Improve our articles, products, and customer experience
Send promotional emails when you have agreed to receive them
Maintain business, tax, accounting, and transaction records
Comply with legal obligations
Protect the rights, safety, and property of UrbanJoy, our customers, and others

We only use personal information for legitimate business purposes, with your consent when required, or as necessary to fulfill a contract or legal obligation.

Online Store and WooCommerce

Our online store is operated using WooCommerce.

When you browse or purchase from the store, we may collect information such as:

Products you view
Your approximate location, IP address, and browser information
Items added to your shopping cart
Name, billing address, and shipping address
Email address and telephone number
Account information
Order history
Download activity
Shipping preferences
Transaction and payment-status information

We use this information to process orders, provide downloads, arrange shipping, calculate taxes, prevent fraud, issue refunds when appropriate, and provide customer support.

If you create an account, we store the information you provide in your customer profile. You can review or update much of this information through your account dashboard.

Payments

Payments are processed by secure third-party payment providers made available during checkout.

UrbanJoy generally does not directly receive or store your complete payment-card number, card-security code, or online banking credentials. Payment providers may collect and process payment information according to their own privacy policies and security practices.

We may receive limited transaction information, such as:

Your name
Billing address
Payment type
Transaction identifier
Payment status
Purchase amount
Date of payment

The payment provider available during checkout may vary. Review the provider’s terms and privacy notice before completing a purchase.

Digital Downloads

When you purchase or download a digital product, we may record:

The product purchased
Order number
Email address
IP address
Download date and time
Number of download attempts
Download-link expiration information

This information helps us deliver the product, prevent unauthorized distribution, troubleshoot access problems, and maintain transaction records.

Comments and Reviews

When visitors leave comments or product reviews, we collect the information entered into the comment or review form. We may also collect the visitor’s IP address and browser user-agent information to assist with spam detection, fraud prevention, and website security.

An anonymized string created from your email address, sometimes called a hash, may be provided to the Gravatar service to determine whether you use that service. You can review the Automattic Privacy Policy for additional information.

After a comment is approved, your profile image and the name you submitted may be publicly visible alongside your comment.

Do not include private, confidential, financial, medical, or personally sensitive information in comments or reviews.

Contact Forms and Customer Support

When you contact us through a form or email, we may collect your name, email address, message, and any other information you choose to provide.

We use this information to respond to your request, provide customer support, maintain correspondence records, and protect the website from spam or abuse.

Please do not send payment-card numbers, account passwords, government identification numbers, or other highly sensitive information through email or contact forms.

Media

If you upload images to UrbanJoy, avoid uploading files containing embedded location information, including EXIF GPS data.

Website visitors may be able to download publicly displayed images and extract location or other metadata embedded in those files.

Cookies

UrbanJoy uses cookies and similar technologies to operate the website, maintain shopping-cart functions, remember preferences, understand website activity, and improve performance.

Cookies are small files placed on your browser or device.

Comment cookies

If you leave a comment, you may choose to save your name, email address, and website in cookies. These cookies are provided for convenience so you do not have to enter the same information again when leaving another comment. These cookies may remain for up to one year.

Login cookies

When you visit a login page, the website may create a temporary cookie to determine whether your browser accepts cookies. This cookie contains no directly identifying personal information and is normally removed when you close your browser.

When you sign in, cookies may be created to save your login status and screen-display preferences. Login cookies generally last for two days, and display-preference cookies may last for one year.

If you select “Remember Me,” your login may remain active for approximately two weeks. Login cookies are removed when you sign out.

Shopping cookies

WooCommerce may use cookies to:

Remember items placed in your cart
Maintain your shopping session
Determine whether your cart contains products
Support checkout and account functions
Remember recently viewed products

These cookies are necessary for important store functions.

Publishing cookies

If an authorized user edits or publishes an article, an additional cookie may be stored in the browser. It contains no personal information and identifies the article that was edited. It normally expires after one day.

Managing cookies

You can block, delete, or restrict cookies through your browser settings. Disabling essential cookies may prevent certain website functions—including account login, shopping-cart, checkout, and digital-download features—from working properly.

Where required, we may request permission before using nonessential analytics or marketing cookies.

Google Analytics

UrbanJoy may use Google Analytics to understand how visitors find and use the website.

Google Analytics may collect information such as:

Pages visited
Session statistics
Approximate geographic location
Browser and device information
Referring sources
Website interactions

We use this information to evaluate website performance, improve content, and understand general audience interests. We do not use Google Analytics to intentionally collect payment-card information or account passwords.

Google processes analytics information according to its own terms and privacy practices. You can review the Google Privacy Policy or use the Google Analytics Opt-Out Browser Add-on.

Embedded Content From Other Websites

Articles and pages on UrbanJoy may contain embedded content, including videos, images, social-media posts, maps, or articles from third-party websites.

Embedded content behaves as though you visited the third-party website directly. Those websites may:

Collect information about you
Place cookies on your device
Use additional tracking technologies
Monitor your interaction with the embedded content
Connect your activity to an account you hold with that provider

UrbanJoy does not control the privacy practices of third-party websites. Review their privacy policies before interacting with embedded content.

External Links

UrbanJoy articles may include links to external websites for research, education, safety information, product information, or additional resources.

We are not responsible for the content, security, availability, or privacy practices of external websites. Visiting an external website is subject to that website’s own terms and privacy policy.

Who We Share Your Information With

We do not sell personal information for money.

We may share limited information with service providers that help us operate the website and fulfill customer requests, including:

Website-hosting providers
WooCommerce and website-technology providers
Payment processors
Shipping and fulfillment providers
Email-delivery services
Analytics providers
Spam-detection and website-security services
Customer-support providers
Tax, accounting, legal, or professional advisers

These providers may receive only the information reasonably necessary to perform their services and are subject to their own contractual and legal responsibilities.

We may also disclose information when reasonably necessary to:

Comply with a law, regulation, court order, or legal request
Investigate suspected fraud, abuse, or security incidents
Enforce our policies or agreements
Protect the rights, property, or safety of UrbanJoy, our customers, or others
Complete a merger, acquisition, restructuring, financing, or sale of business assets

If you request a password reset, your IP address may be included in the password-reset email.

Visitor comments and submissions may be checked through automated spam-detection services.

How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, tax, security, fraud-prevention, and customer-service requirements.

Examples include:

Comments and associated metadata may be retained indefinitely so follow-up comments can be recognized and moderated.
Customer-account information may be retained while the account remains active.
Order and transaction records may be retained as required for accounting, tax, fraud-prevention, and legal purposes.
Customer-service correspondence may be retained as needed to resolve issues and maintain business records.
Analytics information is retained according to the settings configured in our analytics services.
Digital-download records may be retained to provide access, resolve delivery problems, and prevent abuse.

When information is no longer needed, we may delete, anonymize, or securely dispose of it.

Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have the right to:

Ask whether we process your personal information
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Request a portable copy of information you provided
Withdraw consent when processing is based on consent
Unsubscribe from promotional emails
Object to or restrict certain types of processing
Opt out of the sale of personal information
Opt out of targeted advertising or qualifying profiling
Appeal certain decisions concerning a privacy request

UrbanJoy does not currently sell personal information for money.

To submit a privacy request, email:

alan@urbanjoy.online

Use the subject line:

Privacy Request

Explain the nature of your request and identify the email address associated with your account, comment, or purchase. We may need to verify your identity before completing the request.

We may retain information when required for administrative, accounting, fraud-prevention, legal, security, or other lawful purposes.

If an applicable privacy law gives you the right to appeal our decision, reply to our response using the subject line Privacy Appeal and explain why you believe the decision should be reconsidered.

Colorado Privacy Rights

Where the Colorado Privacy Act applies, eligible Colorado residents may have rights to access, correct, delete, and obtain a portable copy of certain personal information. They may also have rights to opt out of qualifying sales, targeted advertising, and certain types of profiling.

Requests can be submitted to alan@urbanjoy.online using the subject line Colorado Privacy Request.

We will not discriminate against you for exercising an applicable privacy right.

Promotional Emails

If you subscribe to promotional emails, we may use your email address to send articles, product news, offers, or UrbanJoy updates.

You may unsubscribe at any time by:

Clicking the unsubscribe link included in a promotional email, or
Contacting alan@urbanjoy.online

Even if you unsubscribe from marketing, we may still send necessary service communications, such as order confirmations, download information, account notices, security alerts, and responses to customer-support requests.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and using a strong, unique password.

Children’s Privacy

UrbanJoy is intended for a general adult audience and is not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to UrbanJoy, contact alan@urbanjoy.online so we can review and remove it when appropriate.

International Visitors

UrbanJoy is operated from the United States. If you access the website from another country, your information may be processed and stored in the United States or in other countries where our service providers operate.

Privacy and data-protection laws in those locations may differ from the laws in your country.

Spiritual and Educational Information

UrbanJoy provides spiritual, lifestyle, and educational content. Your decision to read an article, view a product, or purchase a spiritual resource may reveal information about your interests.

We use this information only as described in this Privacy Policy. Please avoid disclosing sensitive personal beliefs or experiences in public comments or reviews unless you are comfortable making that information publicly available.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technology, business practices, or legal obligations.

When we make changes, we will update the effective date at the top of this page. Material changes may also be communicated through the website or by another appropriate method.

We encourage you to review this policy periodically.

Contact Us

Questions, concerns, and privacy requests may be directed to:

UrbanJoy
Website: https://urbanjoy.online
Email: alan@urbanjoy.online