Refund and Returns Policy
Last Updated: August 18, 2026
At UrbanJoy, we want your shopping experience to be straightforward from the moment you place your order until it arrives. Because UrbanJoy offers a combination of physical merchandise, print-on-demand products, third-party fulfilled products, and digital downloads, shipping times and return eligibility may vary depending on the item purchased.
Please review the following policy before placing your order.
Shipping
Order Processing
Processing times vary depending on the type of product ordered.
Some UrbanJoy products may be made to order, print-on-demand, or fulfilled by a third-party supplier. These products may require additional production or processing time before they are shipped.
Estimated processing and shipping information will be provided on individual product pages whenever available.
Please note that processing time and shipping time are separate. An item may require several days to be produced or prepared before it is transferred to the shipping carrier.
Print-on-Demand Products
Many UrbanJoy apparel, accessories, home goods, and other merchandise may be produced specifically for you after your order is placed.
Because print-on-demand products are made to order, production times may vary. Once production is complete, the order will be shipped using the carrier and shipping method associated with that product.
Orders containing multiple products may arrive in separate packages if the products are produced or fulfilled by different facilities.
Third-Party Fulfilled Products
Some products, including tarot decks, spiritual tools, crystals, metaphysical merchandise, and other items, may be shipped directly from one of our fulfillment partners or suppliers.
As a result, products within the same order may:
- Ship from different locations
- Have different processing times
- Arrive in separate packages
- Have different estimated delivery dates
Tracking information will be provided when available.
Shipping Times
Delivery estimates shown during checkout or on product pages are estimates and are not guaranteed delivery dates.
Once an order has been transferred to the shipping carrier, circumstances such as weather, carrier delays, holidays, customs processing, incorrect addresses, or other events outside UrbanJoy's control may affect delivery.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your order.
If you discover an error in your shipping address, contact UrbanJoy as soon as possible. We will make reasonable efforts to correct the address before fulfillment begins, but we cannot guarantee that an address can be changed after an order has entered production, processing, or shipment.
UrbanJoy is not responsible for orders delivered to an incorrect address supplied by the customer.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.
Tracking & Orders Marked Delivered
When tracking information is available, customers are encouraged to monitor their shipment.
If carrier tracking shows that an order was delivered but you cannot locate the package, please:
- Check around the delivery location, including porches, side doors, garages, mailrooms, parcel lockers, and other areas where the carrier may have left the package.
- Check with household members, neighbors, building management, or others who may have accepted the delivery.
- Allow a short period of time for the package to appear, as some carriers occasionally mark packages delivered before the final delivery occurs.
- Contact the shipping carrier using the tracking number to request additional delivery information.
- Contact UrbanJoy if the package still cannot be located.
UrbanJoy will assist with available tracking and fulfillment information and, when appropriate, help initiate an inquiry with the carrier or fulfillment provider.
However, a carrier-confirmed delivery does not automatically qualify an order for a refund or replacement. Claims involving delivered packages will be reviewed individually based on tracking information, carrier findings, and the circumstances of the order.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or materially different from what you ordered, please contact UrbanJoy promptly after delivery.
Email:
Please include:
- Your name
- Order number
- Description of the problem
- Clear photographs of the item
- Photographs of the packaging when relevant
- Any other information that may help us resolve the issue
Do not discard the product or packaging until the issue has been reviewed.
Depending on the circumstances and the fulfillment provider's requirements, UrbanJoy may offer a replacement, refund, store credit, or another appropriate resolution.
Returns
Eligible physical merchandise may be returned subject to the conditions described below.
Unless an item is defective, damaged, incorrect, or otherwise covered by applicable law, customers are responsible for the cost of returning the product.
UrbanJoy does not provide prepaid return shipping for ordinary returns or changes of mind.
Before returning an item, please contact:
Do not send a product back without receiving return instructions. Because UrbanJoy products may be fulfilled from different locations, the return address may not be the address shown on your original package.
Returning an item to the wrong location may prevent the return from being processed.
Return Eligibility
To be eligible for a standard return, physical merchandise should generally be:
- Unused and unworn
- In its original condition
- Free from damage caused after delivery
- In its original packaging when applicable
- Accompanied by proof of purchase
UrbanJoy reserves the right to decline a return when an item does not meet the applicable return requirements, subject to applicable consumer-protection laws.
Print-on-Demand & Made-to-Order Products
Print-on-demand and personalized products are produced specifically after an order is placed.
Because these items are made to order, returns for buyer's remorse, ordering the wrong size, selecting the wrong color, or simply changing your mind may not be accepted, depending on the product and fulfillment provider.
Please carefully review sizing charts, colors, designs, and product descriptions before ordering.
If a print-on-demand item arrives damaged, defective, misprinted, or materially different from the product ordered, contact UrbanJoy so we can review the issue.
Personal, Spiritual & Certain Specialty Products
For hygiene, safety, product-integrity, or supplier restrictions, certain opened or used products may not be eligible for return.
These may include certain candles, oils, herbs, spiritual supplies, personal-use products, opened tarot or oracle decks, and similar merchandise when applicable.
Any product-specific return restrictions will be disclosed on the product page whenever appropriate.
Digital Products & Downloads
Because digital products cannot physically be returned, digital downloads are generally non-refundable once the digital content has been delivered, downloaded, or accessed, except where required by applicable law.
This may include:
- Printable Book of Shadows pages
- Digital ritual and spell guides
- Tarot journals and worksheets
- Crystal reference materials
- Digital planners and journals
- Printable artwork
- E-books
- Other downloadable UrbanJoy products
If you experience a technical problem accessing a digital purchase, contact UrbanJoy. We will make reasonable efforts to help you access the product you purchased.
Cancellations & Order Changes
If you need to cancel or modify an order, contact UrbanJoy as quickly as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered production, fulfillment, or shipment, cancellation or modification may no longer be possible.
This is particularly important for print-on-demand and made-to-order products, which may enter production shortly after an order is submitted.
Refunds
When a return is approved and received, the returned merchandise will be reviewed.
If the refund is approved, it will generally be issued to the original payment method.
Original shipping charges are generally non-refundable unless the return resulted from an error attributable to UrbanJoy or its fulfillment provider, or a refund is otherwise required by law.
Financial institutions and payment processors may require additional time to post an approved refund to your account.
Return Shipping
For ordinary eligible returns, the customer is responsible for return shipping costs.
UrbanJoy generally does not reimburse return shipping expenses for:
- Buyer's remorse
- Incorrect size ordered by the customer
- Incorrect color or variation selected by the customer
- Accidental purchases
- Preference changes
- Products that are no longer wanted
If UrbanJoy or one of its fulfillment partners shipped an incorrect, damaged, or defective item, please contact us before paying to return it. Return shipment may not be necessary, and we will provide instructions based on the circumstances.
Exchanges
Because products may be produced or fulfilled by different suppliers, UrbanJoy does not guarantee direct exchanges.
When an exchange is not available, the appropriate resolution may require an eligible return followed by a new order.
Please contact UrbanJoy before attempting an exchange.
International Orders
If international shipping is offered for a particular product, customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are generally not included in the UrbanJoy purchase price unless specifically stated during checkout.
International delivery may also be affected by customs processing and other circumstances outside UrbanJoy's control.
Contact UrbanJoy
Questions about shipping, returns, damaged products, digital downloads, or an existing order can be sent to:
UrbanJoy
Email: alan@urbanjoy.online
Website: UrbanJoy.online
Please include your order number whenever contacting us about an existing purchase.
Changes to This Policy
UrbanJoy may update this Shipping & Returns Policy as products, fulfillment partners, shipping options, and business practices change.
The most current version will be published on this page with the updated revision date.